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Army tuition aid stalled by monthslong tech glitch puts soldiers' futures on hold

Every day for more than a month, the Facebook page for the Army's new tuition assistance program has gotten a smattering of complaints from soldiers who are unable to use the program because of a technical glitch.

There are now more than 300 comments on the post dated May 3 from service members asking when the tuition assistance program, known as ArmyIgnitED, will work again. Soldiers complain the Army has provided few answers and has not communicated a timeline to the active-duty soldiers, National Guard members and reservists affected by the delay.

Tuition assistance is a key recruiting tool that helps pay for soldiers to attend school, and ArmyIgnitED — the service branch’s delivery system of that benefit — has been down due to a technical glitch since it launched in March. A lack of clarity, consistent communication and guidance from the service branch’s leadership has left many service members to pay for their classes out of pocket, causing some to dropout of school, see their degrees delayed or put their careers on hold, they said.

“It's frustrating, it's life-altering and there's no repercussions for any part of it,” said one soldier who has unexpectedly paid $1,500 out of pocket so far because of the delay. “I’ve had to cancel some of the courses I was going to take because of the sheer cost, so that pushes me back a semester from graduating.”

All soldiers using tuition assistance are affected by the delayed program, Maj. Ashley Bain, a spokeswoman for Army University, said in an email. More than 110,000 soldiers used the tuition assistance program in the last fiscal year and more than 81,000 soldiers have enrolled in more than 255,000 courses so far this year.

“It's frustrating, it's life-altering and there's no repercussions for any part of it.”

NBC News spoke to seven soldiers at various points in their careers who were unable to use the Army’s new tuition assistance program. They said they have received little to no direction in the interim. All seven service members spoke to NBC News on the condition of anonymity out of fear that sharing their experiences publicly could negatively affect their careers.

The Army tuition assistance program is authorized by law and pays for soldiers to go to school, covering tuition costs for certifications, as well as associate, bachelor's or master's degrees. The Army provides up to $250 per semester hour, and the benefit maxes out at $4,000 for the fiscal year.

Some were unable to sign up for new classes for the summer until the school received payment, and others paid for their programs out of their own pockets.

“I signed a contract and in that contract it says I am entitled to 16 semester hours per fiscal year, at $250 per semester hour,” one soldier said. “And for this fiscal year, I have not been able to access a penny.”

Tuition assistance previously ran through a system called GoArmyEd, but in February it was moved to ArmyIgnitED, which was supposed to become fully operational on March 8. That system failed almost immediately, according to the Army. In the ensuing months, the service branch has depended on a mixture of manual payments and IOUs to colleges and universities where soldiers have taken classes.

"The biggest glitch” preventing the launch came when the Army was unable to transfer student data stored from previous years on GoArmyEd to the new program, Bain said, adding that “limited user testing” revealed numerous items leading to glitches throughout the system.

Developers realized “very late prior to the established launch date,” that the system was having issues, she said. The Army now predicts that “we can open the system Army-wide to support Tuition Assistant enrollments” by early July.

“The data transfer turned out to be much more complicated than originally expected,” Bain said, explaining that the system now relies on schools to upload soldiers’ degree files into ArmyIgnitED manually to ensure they’re enrolled in courses, which “is taking some time.”

That means the Army and its developers are now working with schools to teach them how to upload those files, so that they can ultimately pay them. In the intervening time, they’ve developed a temporary work around, or “exception to policy” as the Army calls it, that requires colleges and universities to essentially begin an invoice that the service branch will eventually pay — either manually or once the system is fully operational.

On May 27, Vantage Point Consulting, a veteran-run project management firm not involved in ArmyIgnitED's creation, held a webinar for many participating education institutions regarding the delay. During the call, the hosts — including Army leaders and Deloitte, the firm that create ArmyIgnitED — promised on a slide that “The Army will pay its bills!”

Deloitte did not respond to a request for comment.

Two slides later, however, Army leadership noted they had only begun manually processing 459 invoices that were submitted from Jan. 7 to Feb. 10 in mid-May and hoped to complete them within two weeks. They said they were still finalizing a manual invoice process for soldiers who had approved tuition assistance requests 60 days prior to GoArmyEd’s “sunset date” of Feb. 11 and expected to be finished with those at the end of June.

The remaining invoices were expected to be created and processed through ArmyIgnitED. They said they may also have to provide those payments manually if the system continues to not work, leading to further delays.

While some schools have accepted the delay in payment and limited the fallout on their students, some soldiers said they had begun paying out of their own pocket to attend their classes or been locked out of attending classes entirely.

One soldier serving in the Middle East anticipates leaving the military in the next year. He said the delay has caused him to pay more than $4,000 for his online courses, depleting the savings he had accrued to transition to civilian life.

“I definitely thought that I was up for big things going into my last year. I finished up at college because you're overseas anyway so there’s not a lot else to do but study and save,” he said. “This all puts me in a very awkward situation — that is for sure. I will have to have a job on day one because I will not have the money saved in my account that I planned on.”

One enlisted soldier who intends to make a career of the Army said it had put his ambition to become a warrant officer behind by a year. He had aimed to pull together a packet to apply for the higher rank, but other officers recommended he first take some college courses.

Because of the program’s delay, the soldier said he has been unable to sign up for classes at his school and now will miss the deadline to apply to become a warrant officer.

“I’m going to stay in, but I totally get it when I've got a soldier and he says he doesn’t trust the Army anymore,” he said. “Like they couldn’t even give me college? They promise this and that, and they just overpromise and underdeliver.”

Another soldier said his college would not issue him a diploma after he had completed his degree in May until the Army paid its share. When he emailed the Army Service Center about the problem, he received a generic response that said, “Your reported Incident has been resolved with the following resolution: [Tuition assistance] is not currently available.”

The email, which NBC News reviewed, then directed him to work with his school to agree to the Army’s “exception to policy.”

“The schools do not have to honor those, and a lot of schools aren’t going to,” said the soldier, who noted the delay could affect a promotion he is applying for in July. “In my case, I can’t get my diploma until the Army pays what they owe, and they don’t know when they’re going to do that.”

Shortly after the publication of this article on Wednesday, Sgt. Maj. of the Army Michael Grinston held a media briefing along with Col. Charles Rambo, director of Army Credentialing and Continuing Education Services for Soldiers, and Lt. Gen. Theodore Martin, the commanding general of the United States Army Combined Arms Center.

"I want to personally apologize to all the soldiers that have been impacted by this transition," Grinston said. "We have put multiple processes in place to help ease this transition, but it won't be resolved until we have the new system fully operational."

Rambo and Martin also apologized for the delay and Martin emphasized that "the buck stops here," referring to military leadership and his office.

All three leaders committed to ensuring that soldiers take on no financial hardship and said soldiers who have paid out-of-pocket should still be able to receive reimbursement for up to a year. The school, however, will be paid first and then the soldier will have to receive reimbursement from their educational institution.

"We have good relationships with the educational institutions and should that scenario play out where the soldier paid and we pay the school, we will ensure that the school follows up and reimburses soldier," Martin said. "That's our responsibility, and we accept it."

Still, soldiers feel they have received few answers. Reddit users on the site’s dedicated Army page started a letter-writing campaign and directed social media posts at members of Congress and senior military leadership. Task and Purpose, a media outlet dedicated to military news, first reported about the Facebook and Reddit complaints on Tuesday.

Evan Lukaske, a spokesman for Sen. Kirsten Gillibrand, D-N.Y., said the lawmaker, who leads the Senate Armed Services Subcommittee on Personnel, has reached out to the Army about the technology issue and is aware of the ongoing problem.

“She has also insisted that the Army update service members at least every 30 days on the status of the ArmyIgnitED program, and she will continue working to ensure that students are not forced to drop out of courses and can be reimbursed for any out-of-pocket costs incurred due to this problem,” Lukaske said.

The official response, however, remains fairly limited, and there is no clear timeline on a fix — despite Grinston stating on Twitter in mid-May that ArmyIgnitED was “expected to be fully operational this month.”

Bain said the Army has also communicated with soldiers regarding the delays through internal messaging systems on top of its social media outreach, but many soldiers remain confused or have given up on the program entirely.

Advocates said the limited amount of information is increasingly problematic and could put soldiers in a difficult position.

“The biggest challenge is that there has not been clear communication about it,” said Will Hubbard, the interim chief policy officer at Veterans Education Success, a nonpartisan veteran advocacy group. “If you’re a soldier and you’re depending on this to further your career, you haven’t been left in a great spot. At this point the Army has really left little guidance to soldiers or the schools.”

Hubbard also emphasized that the Army has left some student soldiers potentially vulnerable to bad actors. He said the lack of guidance allows for shady lenders and for-profit colleges and universities to potentially take advantage of soldiers who are in a financially precarious position by pushing them to sign up for high-interest loans or pay out of pocket.

“You end up being dependent on the education system itself for guidance,” he said.

Previously, the Army has directed many soldiers to education centers located at their nearest barracks, but the soldiers who spoke to NBC News said these centers had little to add and some did not have access to an Army education center because of where they were stationed.

The lack of direction, transparency and attention made many feel as though the Army did not care about their careers or futures.

“It's a lack of concern. The Army can do things to you, and you just kind of suck it up and deal,” said one reservist who served more than 15 years and has paid around $3,800 out of his pocket during the delay. “I don't know what project manager planned this project out, but he should be fired. I would have fired him if he worked for me.”

Two soldiers said a common joke in the service is that the Army will pay for service members’ tuition, but the cost is that soldiers have to figure out how the program’s systems work.

But the joke does not make up for the deep bitterness many feel, and reassurances from senior leadership may fall flat — especially as the onus appears to still rest on individual soldiers.

One soldier, who joined the military specifically because the Army would help pay his tuition, said the delayed payments have caused his school to block him from signing up for new classes. He can’t afford to pay out of pocket while supporting his family of four, and he said others in his unit have had their college balances sent to collections.

The lack of answers from the Army, he said, has damaged his unit’s faith in its leadership.

“We feel like our leadership is just totally disconnected from the hardship that’s falling on us,” the soldier said. “We keep hearing about all these minor or trivial changes that the Army wants to make, but they really haven’t said a single word about our tuition assistance. It’s just radio silence.”

Phil McCausland is an NBC News reporter focused on health care and the social safety net.

Sours: https://www.nbcnews.com/news/us-news/army-tuition-aid-stalled-months-long-tech-glitch-puts-soldiers-n1270207

Soldiers say the Army’s tuition assistance program is broken — and they’re getting stuck with the bill

Two months after the Army recognized a breakdown in its tuition assistance program, many soldiers are saying that little progress has been made in helping them pay for classes and complete their educational goals.

The Army Tuition Assistance program is meant to help pay for “voluntary off-duty civilian education programs,” and is available to all soldiers. But according to Military Times, the service ran into an issue when it was switching from a system called GoArmyEd to a new platform known as ArmyIgnitED. 

Maj. Ashley Bain, a spokeswoman for Army University, said in an email on Tuesday that ArmyIgnitED was expected to go live on March 8, but “problems with the transfer of many years of legacy data … prevented that launch.”

Sgt. Maj. of the Army Michael Grinston also addressed the issue on Twitter in April, saying the Army is “doing everything we can to get the system back online.” 

He urged soldiers to “continue to be patient as we expect to have the technical [issues] with the program resolved within the next couple of weeks.” Bain told Military Times that the goal was to have the new system up and running “in time for soldiers to enroll in May classes.” 

Now it’s June, and many soldiers are still running into problems trying to determine how the Army will pay for their classes and how they’re supposed to continue their education. It’s unclear exactly how many soldiers are being impacted by the ArmyIgnitED issues, but the system’s website says there are over 100,000 soldiers enrolled in the program.

A May 3 Facebook post from ArmyIgnitED has over 200 comments from people asking for help, clarification, updates, or generally sharing their frustrations about the program. 

“I never thought I would potentially end up in education debt in the Army,” said one man who claimed he could owe over $1,500 for his courses. “I [might] as well have left years ago.” 

Another man said he completed his degree on May 12 and has paid his portion of the tuition, but the Army hasn’t paid for two classes under the ArmyIgnitED system. His diploma is being “held up because the payment has not been made,” he said. 

A month ago, someone else commented that he’d finished two classes two weeks prior and his school was still waiting for payment from the Army. 

“I registered for those classes on GoArmyEd 11 weeks ago, and still no payment,” the person said. They commented again on Monday that in the month since their original comment, “nothing has happened.”

A lengthy post on the Army Reddit community said there are “classes going back to December that aren’t being paid,” and soldiers are running into problems not being able to register for courses, and are receiving bills from the school. Bain said on Tuesday that soldiers “should not be incurring tuition costs,” pointing to the Army’s exception to policy — essentially an “IOU” for colleges and universities. 

A post on Facebook from Fort Riley Educational Services said the exception to policy is a place-holder of sorts for the course’s tuition, and “is in place so when the system is up, soldiers will be able to submit a waiver request for [tuition assistance] to cover those courses.”

But the Army will “not reimburse soldiers directly” after they submit a waiver request, the Army IgnitED Facebook page said, and instead will “pay schools that invoice the Army … and the school will refund the soldier in accordance to their refund policy.” 

Bain confirmed on Tuesday that the exception to policy allows soldiers to enroll in classes directly through their school, and the schools would then bill the Army for those classes. She said the process has been in place except for eight days in April during which it was suspended “to acquire some visibility with enrollments.” 

“We know it’s working because over 81K Soldiers have enrolled in over 255,500 classes this fiscal year,” Bain said. “The Soldiers who are experiencing issues should reach out to their assigned Education Center/Office.” 

But the Reddit post said that in these cases, “soldiers are the ones on the hook, on paper, for these courses. It’s no surprise there is hesitancy to believe the Army totally will have their back on this one.” 

Bain said it’s likely that the tuition program won’t be fully functional — as in, able to operate without the exception to policy in place — until early in the fourth quarter of this fiscal year, which begins on July 1. But the longer the issue persists the more soldiers believe they are being screwed, leading to some taking issue with the Army’s “People First” strategy, saying the breakdown in tuition assistance undercuts the service’s dedication to helping soldiers.

“I will tweet at every single commander who uses the hashtag #peoplefirst,” one person said on Reddit. “Every. Single. One.”

Featured photo: U.S. Army 2nd Lt. Ashley Murray, (left) a volunteer instructor assigned to 210 Brigade Support Battalion, 2/10 Security Forces Assistance Brigade, Forward Operating Base Sharana, Afghanistan, explains an arithmetic problem to soldiers attending the Functional Academic Skills and General Technical improvement class held at the FOB Sharana education center, April 12, 2013. (Photo by U.S. Army Sgt. Mark A. Moore II – 2/10 Security Forces Assistance Brigade)

Correction:This story previously said the tuition assistance program would not be fully functional until the fourth quarter of the year, beginning on Oct. 1. It has been corrected to show that Maj. Ashley Bain said it would not be functional until the fourth quarter of the fiscal year, beginning on July 1.

Haley Britzky
Sours: https://taskandpurpose.com/news/us-army-tuition-assistance-program/
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ArmyIgnitED FAQs

February 15, 2021

GoArmyEd is not available beginning February 12, due to the GoArmyEd system transition to ArmyIgnitED, which is not yet live to facilitate tuition assistance requests. You must have enrolled by February 11 via GoArmyEd to ensure your spring registration was not impacted by the transition.

See the FAQs below. If you need more information, text the keyword ADVISOR to 868247 for assistance.

When does this change take place? +

GoArmyEd sunset on February 12, 2021. Any final actions in GoArmyEd, such as requesting TA, must have been completed no later than February 11, 2021. ArmyIgnitED is not yet live, but is expected to be live soon. During this gap, students will not be able to request TA for courses. Text the keyword ADVISOR to 868247 for assistance.

Do I request TA first or register for courses first? +

Students must register for courses first. UMGC will then send that registration information to ArmyIgnitED. This happens every business day. Once the course information is in ArmyIgnitED, you may request TA through ArmyIgnitED. 

Will I be able to request a military withdrawal in ArmyIgnitED?  +

Yes. You will still complete the Request for Tuition Assistance Recoupment Waiver – Withdrawal for (WM) Military Reasons and it must be signed by an appropriate-level commander. The registration process of withdrawing from the course will take place in your MyUMGC student portal, but the military withdrawal, if approved, will stop the TA recoupment process. 

The discount for Federal employees and their spouses and eligible dependents will be applied to out-of-state tuition and specialty graduate programs. It does not apply to doctoral programs. This discount cannot be combined with the Completion Scholarship for Maryland community college students or the Pennsylvania Completion Scholarship.

Undergraduate and standard graduate program tuition for students who meet the criteria for Maryland residency will be the applicable in-state rate. Tuition for active-duty military; members of the Selected Reserves, National Guard, and the Commissioned Corps of the U.S. Public Health Service and National Oceanic and Atmospheric Administration; and the spouses and dependents of these student groups will be the applicable military or specialty rate. If you are a student using Post 9/11 benefits, please contact an advisor at 800-939-8682 to determine if you can apply both benefits.

View important information about the education debt, earnings, and completion rates of students enrolled in certificate programs.

All students are required to pay tuition for all courses in which they are enrolled. Tuition rates are subject to the approval of the University System of Maryland Board of Regents. They may be changed, or other charges may be included, as a result of the Board of Regents decisions. Notwithstanding any other provision of this or any other university publication, the university reserves the right to make changes in tuition, fees and other charges at any time such changes are deemed necessary by the university and the USM Board of Regents.

The Board of Regents has authorized the university to charge a student's delinquent account for all collection costs incurred by the university. The normal collection fee is 17 percent plus attorney and/or court costs. The service charge for a dishonored check is $30. Requests for services (for example, transcripts, diplomas, registration) will be denied until all debts are paid.

Please see the Policy on Student Classification for Admission and Tuition Purposes for specific details about residency requirements.

Financial aid and tuition remission for University System of Maryland employees cannot be applied to noncredit courses. Golden ID benefits may not be applied to fees, noncredit courses, specialty undergraduate or graduate programs, or doctoral programs. Regular tuition rates apply for cooperative education, course challenge examinations, and EXCEL 301.

GI Bill is a registered trademark of the U.S. Department of Veterans Affairs. More information about education benefits offered by VA is available on the U.S. government GI Bill website.

The UCSP 615 requirement may be waived if you previously earned a graduate degree from a regionally accredited institution. For more information, contact your academic advisor.

Sours: https://www.umgc.edu/news/announcements/armyignited-faqs.cfm
How to Sign-Up for Pose Method training via ArmyIgnitED

If you will be using Army Tuition Assistance (TA), you must have an ArmyIgnitED account and must create your Education Path and request TA for your classes in ArmyIgnitED.  See "Registration" below for additional information about the CTC enrollment procedures.

According to HQ ACCESS guidance, if you experience any issues creating your account or submitting your Education Path, you should first reach out to your assigned Army education center/office for assistance. 

To be eligible for an ETP:

  • You must be eligible for TA (e.g., not Flagged, have TA remaining for FY).  NOTE: If your ETP request is denied, you are responsible for the payment of your tuition.
  • You must have an ArmyIgnitED account.
  • You must have applied for admissions with CTC and have an approved Education Path, formerly known as a home school and degree plan, on ArmyIgnitED.
  • You must enroll in classes directly with CTC. (See the Registration Section Below)

CTC will submit your ETP request, provided you meet all requirements above.

 

Sours: https://www.ctcd.edu/ArmyIgnitED-Transition/

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ArmyIgnitED

If you’re an active duty service member, national guard or reservist utilizing tuition assistance, you’ll use the ArmyIgnitED portal to request Tuition Assistance for courses that you have already registered for in AP OneStop. To gain access to ArmyIgnitED, check your email and/or speak with an Army Education Counselor.

POC at APSU for ArmyIgnitED Soldiers - email:[email protected]or phone: Primary: (931) 221-7123 or Secondary: (931) 221-7150.

How do I register?

Soldiers receiving Tuition Assistance (TA) are required to register for classes through AP OneStop. The soldier must first meet with their army education counselor and complete the Statement of Understanding, obtain all appropriate signatures, and then complete the appropriate admissions application with Austin Peay State University. With the new ArmyIgnitED portal, academic advising is now mandatory for all soldiers. You can locate your academic advisor by checking your OneStop advising page, contacting the administrative assistant of the department of your major, or by contacting our office for assistance. Please visit or contact your local education center to speak with your army education counselor to ensure all steps in the ArmyIgnitED portal have been completed.

Official Degree Plan

APSU is notified of all soldiers who have registered for classes and who are in need of an official degree plan. APSU will automatically process the official degree plan and no notification is necessary by the soldier. Official degree plans cannot be processed until all transcripts have been received. Soldiers cannot be non-degree seeking (undeclared, special, transient, etc.) and obtain an official degree plan. APSU must also be listed as the home school.

Late Degree Plan Hold

In the event you have a late degree plan hold, please contact the Office of the Registrar atemail: [email protected]or phone: Primary: (931) 221-7123 or Secondary: (931) 221-7150.

Add or Drop Classes

With the new ArmyIgnitED portal, all classes must be registered and dropped through AP OneStop. In order to receive Tuition Assistance for the courses, soldiers must request TA in the ArmyIgnitED portal after they have registered in AP OneStop. If TA is not requested for the courses prior to the start date, soldiers will be responsible for finding alternative funding. Those wishing to drop for military reasons must drop the class first through AP OneStop and then indicate the reason the course was dropped through the ArmyIgnitED Portal. If you have received orders, you will be required to submit official documentation to support your request.

Cancelled Courses

You will be notified via your APSU student e-mail if a course is cancelled.  Please be sure to check frequently for important enrollment, class and other APSU information. Contact your advisor to select a replacement course if necessary.

What is my APSU email  Address?

Your student email is your AP OneStop username followed by @my.apsu.edu. Please refer to your admissions letter to obtain more specific information related to your APSU student e-mail account.

Grades

Grades will be available in the ArmyIgnitED Portal two weeks after the end of the term. If you receive a grade of NR, please contact your instructor to get this resolved.

Received Bill from APSU

If you have any questions about a bill or charge you have received on your APSU student account, contact Student Account Services at 931-221-6285 or [email protected]

Books

You may view what book(s) are needed on the APSU Bookstore Web site.

Sours: https://www.apsu.edu/military/active-duty-military/go-army-ed-gae.php
Federal Tuition Assistance Transition From GoArmyEd to ArmyIgnitED

ArmyIgnitED

At AMU, we got your six and we're ready to support your academic goals

ArmyIgnitED

We welcome soldiers eager to advance their knowledge through American Military University (AMU).

ArmyIgnitED, a new platform replacing GoArmyEd, is now available to facilitate your education journey. You will use it to create an education path and request tuition assistance (TA) from the Army.

If you will use TA to pay for school, here are your next steps:

  1. Apply to American Military University, if you have not already applied
  2. Register for your course(s) through AMU's ecampus using the student ID number you receive once you are admitted
  3. Visit ArmyIgnitED.com and click "Get Started" to create your account in the platform

Once your account is created in ArmyIgnitED, you will use it whenever you wish to update your education path or request tuition assistance for courses.
 

What Would You Like to Do?

Navigating ArmyIgnitED for TA Requests

In ArmyIgnitED, you will do the following: 

  • Create an account
  • Create an education path
  • Submit your tuition assistance request once your education path is approved

Need help? See the "How-To" Guide to learn more about creating your student account in ArmyIgnitED.

Credentialing Assistance

Interested in professional certification training and Credentialing Assistance (CA)?

Visit Our CA WebPage

ArmyIgnitED FAQ
 

Getting Started in ArmyIgnitED

Soldiers should apply to AMU first, then register for courses. Thereafter, the soldier should create an account in ArmyIgnitED in order to create an education path and request tuition assistance.

Students will need to: 

  1. Create an account in ArmyIgnitED
  2. Create an education path that is approved by your Army education counselor and AMU's Office of Registrar
  3. Submit their tuition assistance once their education path is approved

Yes. If you wish to request tuition assistance or credentialing assistance and did not create an account before GoArmyEd sunset, you will need to create an account now. Visit ArmyIgnitED.com.

Yes. Every soldier who wishes to request TA or CA must create an account in ArmyIgnitED. Visit ArmyIgnitED.com. to create your account.

After a soldier creates an account, the soldier will create an education path. Within that process, the soldier will need to identify AMU as their home school.

Per the Army, these soldiers will be imported and will not have to create an education path. However, soldiers who have not yet created an account in ArmyIgnitED must establish one by visiting ArmyIgnitED.com.

All students will be imported into ArmyIgnitED. The soldier will need to create an account in ArmyIgnitED and should work with their Army counselor or open a Help Desk case.

Course Registration/Grades/Drops-Withdrawals

 

No. Soldiers will register for courses only in the AMU ecampus. Soldiers using TA will have their registrations sent from AMU to ArmyIgnitED nightly.

New students can register for up to 6 semester hours after admission. Soldiers will need an approved education path and a Student Degree Plan on file before registering for more courses (see "Inside ArmyIgnitED" below for more information about the education path and the Student Degree Plan).

Current students can register as soon as their student degree plan is in ArmyIgnitED.

AMU has course registration open up to 5 months in advance. Students should register as early as possible for courses they wish to take.

See "Inside ArmyIgnitED" below for more information about the education path and the Student Degree Plan.

You must submit a drop or withdrawal form in the AMU ecampus. AMU will send the drop/withdrawal information to ArmyIgnitED.

Every evening, the Army will send a secure file to AMU.

A nightly grade file will be sent from AMU to ArmyIgnitED.

Grade changes will be updated nightly on the grade file sent to ArmyIgnitED.

Soldiers on extension will be reported on the grade file and when the grade posts at the end of the extension.

Drops and Withdrawals are grade designators and will be reported nightly in files sent to ArmyIgnitED.

A graduation file will be sent the night of each degree conferral or certificate award.

Getting TA Approval

 

In ArmyIgnitED, the TA form pre-populates with a soldier’s registration information from AMU. You will want to verify the pre-populated information for accuracy. Once verified, the request will be auto-approved.

The soldier should see the pending TA/approved TA requests in ArmyIgnitED.

Soldiers will receive a confirmation email that a TA request has been received and processed by AMU.

Inside ArmyIgnitED

 

The soldier creates the education path to identify their educational goals. The soldier will select an academic program, education institution, and update personal information and contact information.

It is important that this be entered accurately, as inaccurate information may cause the education path to be rejected when submitted for approval to the soldier’s Army Education Counselor and a member of AMU’s Office of the Registrar.

It is the soldier’s AMU academic plan—the program requirements, courses to be completed, courses completed, and transfer credit. AMU will send a student’s SDP after a transfer credit evaluation, degree change, and registration.

Yes. When AMU receives the education path from the Army, AMU will create an SDP.

 The appearance of U.S. Department of Defense (DoD) visual information does not imply or constitute DoD endorsement.
Sours: https://www.amu.apus.edu/military/armyignited.html

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ArmyIgnitED

ArmyIgnitED Update 24 March 2021: We understand that you may have questions regarding Army TA due to the delayed launch of ArmyIgnitED. As you are aware, all students now can register for classes directly through their TESU Online Student Services (OSS) portal, and this will continue when ArmyIgnitED launches. While the Army still does not have a launch date for ArmyIgnitED, here is what TESU is doing for our Army students: The Army has issued a blanket Exception to Policy (ETP) that will allow you to request Army TA later than normal. Therefore, even if the ArmyIgnitED launch is delayed beyond the start of the class, you will still be able to request Army TA for your April classes. If for some reason, your TA request is rejected by the Army, you will have a choice of paying for the class out-of-pocket (at the same tuition rate) or withdrawing from the class without financial penalty. While we need you to complete the required Army steps to process your ETP, we will not penalize you if your TA is rejected. We know the uncertainty and concern the ArmyIgnitED launch delay has caused our Army and National Guard students. But we want you to know we will do everything we can to provide you the support necessary to navigate this transition and continue to move toward completing your degree! Please feel free to reach out to us with any questions.

Thomas Edison State University is a proud participant in the ArmyIgnitED program, which enables U.S. enlisted soldiers to obtain professional technical certifications, associate, bachelor and master’s degrees while they serve in the Army.

The program, which is offered by the Army, equips students with the latest technologies and quality online learning experiences.

ArmyIgnitED allows soldiers on active duty to request up-front Tuition Assistance (TA) online, anytime for Thomas Edison State University courses. By registering for courses with TESU, you give us permission to share your course information with ArmyIgnitEd for administration of the program.

Thomas Edison State University participates in ArmyIgnitED and College of the American Soldier.

Before moving forward, it is critical that you have received approval from an Educational Services Officer (ESO) or counselor within your respective service, prior to enrolling in courses.

Sours: https://www.tesu.edu/military/army/armyignited


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