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All-Purpose Professionals: The Roof Depot

What do you do when you’re young, just finishing computer school and looking toward the future? Head to Silicon Valley? Interview with the computer department of local businesses? How about starting a roofing business? That wouldn’t make the list in most cases, but people make their way into the roofing industry from a world of different circumstances.

For Terry Dickerson, founder and owner of The Roof Depot, Inc., of Alpharetta, Ga., the end of his job search in the computer field marked the beginning of a remarkable career in the roofing industry.

It has been just over nineteen years since the journey began for Dickerson and Roof Depot. He worked with his brother while in computer school, nailing shingles in the afternoons until dark. As he moved from finishing school to interviewing for computer jobs, he worked as a repair tech for another roofing contractor and continued to find roofing work on his own. He found it satisfying and financially rewarding — so much that the search for a job in computers turned into a fulltime occupation.

Calling it his “Forrest Gump moment,” Dickerson says, he “…just kept roofing.”

For the first six months Dickerson did all the work himself; setting all the appointments, doing the paperwork at night, and working on the roof during the day. It was at this point that he started hiring help and working to build Roof Depot into a viable enterprise.

Fast-forward to 2017, and Roof Depot has grown into a diversified roof-contracting operation with 2016 billings of $43 million and a plan to grow to $66 million in 2017. The team has grown to a staff of 126 employed associates backed up by a base of 150 to 200 subcontractors. Operating from locations in Georgia, Florida, and North Carolina, Roof Depot has performed work in 15 states and the U.S. Virgin Islands.

Depot Details

The firm works in multiple client channels and product classes. At present, Roof Depot’s work is roughly 75 percent residential and 25 percent commercial. The commercial component consists of 60 percent new construction, 30 percent retrofit roofing, and 10 percent service work. The residential side of the house is majority new construction with some retrofit roofing. Major clients include the United States military, multi-family developers and track home builders.

Roof Depot offers several different lines of commercial roofing systems and for residential new construction offers not only roofing, but siding and gutters. Metal roofing is offered and has grown to become a significant part of the overall portfolio. Commercial metal siding products are in development as well. Roof Depot operates several metal fabrication shops, a fleet of portable gutter machines, and a CNC-operated portable roll forming system for standing seam roofing panels. 

While the infrastructure to produce this volume of work is essential, Dickerson is quick to point out that his business is built on relationships, including his team members, clients, vendors, and manufacturers. He learned over the years that even the best of relationships can encounter tough times, but his practice of not burning bridges has paid off in some unexpected ways.

One of those tough times came when a top developer suddenly and unexpectedly went belly up, leaving Dickerson with a small seven-figure deficit on a project. While the outstanding bill was high, labor had been paid up to date and the only thing remaining was a medium six-figure material bill. Dickerson went to his suppliers with a plan to pay them off in a specified timeframe — if they’d work with him and keep him supplied with other ongoing projects.

The suppliers backed his plan and he performed as promised. The relationship with those suppliers blossomed and continue to this day. Dickerson considers his suppliers valued partners in his business. He conducts a periodic performance review and the suppliers that provide the most value are rewarded with ongoing trade.

The relationship with his suppliers wasn’t the only thing that survived this otherwise disastrous project. Members of the developer’s leadership team went on to other pursuits and, one-by-one, brought more work back to Roof Depot. Some of them even ended up on the Roof Depot team and have been promoted into key executive positions.

Speaking of key executives, Dickerson has assembled a team of leaders as the firm continues to grow. The senior leadership team consists of Ron Heath, vice president of production and military housing; Kenneth Fath, controller; Mike German, vice president of siding; Lee Mullis, vice president of commercial flat roofing and service; and Rich Steffy, national director of sales and estimating.

Tough times tend to make roofing companies either stronger or non-existent. There have also been some good times for Roof Depot along the way. For example, in advance of the Great Recession, Roof Depot set out on a mission to take on more military work. They succeeded, and while most contractors in multi-family or track housing construction suffered greatly, Roof Depot’s billings only declined around eleven percent during the downturn.

Military work tends to add some new dimensions to roof contracting. For Roof Depot, it produced its largest project to date: a $2.5 million contract to reroof base housing at the U.S. Marine Corps Logistics Base at Camp Lejeune, in Jacksonville, N.C. On the other side of the coin, working at MacDill Air Force Base in Tampa, Fla. presented the added challenge of extremely difficult base access and logistics. That’s what happens when 27 generals from four branches of the military live in one place, officials said.

Over the years, Dickerson learned some lessons that continue to influence his management style. For instance, he learned from one manager how to not treat people, and that it can be very difficult to work for someone else. His management style is to be deferential and it shows through on something as simple as a walk through the halls of his office or the metal shop.

When the company was hitting its stride at the $9-11 million range, Dickerson was advised to slow the pace of growth or quality would suffer. He didn’t pay attention and later paid the consequences. He said he considers the advice of others very carefully and meets annually with his legal, accounting, bonding, and insurance professionals for a thorough business review. This is in addition to keeping an ear open to his senior leadership team and other associates.

Tricks of the Trade

Perhaps owing to his study of business and computer systems, Dickerson has built a sophisticated set of business systems to operate the company. With connectivity and communication between the operating groups of the company as the focus, Roof Depot works with custom software in addition to modified versions of packaged software to operate. The back-end system for keeping up with the numbers is called ComputerEase.

To connect with commercial service clients, Dickerson chose to build the Depot Shield® app on the FCS Control roofing software. The package is comprehensive as it offers a client portal while providing a place for full reporting internally. Depot Shield® is the brand Dickerson established to grow the commercial roofing service side of the business.

To stay in constant contact with the truck fleet, Roof Depot uses NexTraq, a GPS-enabled system that provides real-time and historical data of all vehicle movements. This is essential to manage a growing fleet of service vehicles.

For customer relationship management (CRM) software, Dickerson worked with a third-party developer to build a program specifically aimed at the unique needs of track home builders. This exclusive program was written on the Salesforce CRM platform.

Perhaps one of the most intriguing uses of digital technology employed by Roof Depot is their bar-coding system for managing tool and equipment assets. Small equipment and tools are kept in a separately secured area of the warehouse and are managed by a limited number of individuals who are responsible for keeping up with the entire tool and equipment inventory. A high level of control is achievable with a minimum amount of work.

Beginning around 2014, Dickerson began to wonder what would be next. The company was doing well; work was steady and profitable. Should he just keep going on business as usual, or take it to the next level? His decision was to take it to the next level, but what does that mean? Today, Roof Depot is working to answer that question in all forms, but the primary mission is starting the process to long-term, sustainable growth.

Top-Ten Trajectory

Dickerson has been working with his team of professionals and senior leadership on a message that includes a new and dynamic vision and mission for Roof Depot. Starting from where the enterprise is today, they’ve developed the message and are in the process of delivering it to the entire team. At the same time, Dickerson is working to build the rest of the leadership team that’ll take the company to the next level. That next level includes, among other things, driving the size of the company to become one of the top ten roof contracting firms in the nation.

The good news and the challenge for Roof Depot associates is the great growth opportunities available to them all. The growth is planned to come from people and product groups. This will require more separation of the various types of work and an expanded leadership team. It will require a dedication to training on all levels. To this end, Roof Depot is already working its plan.

Training for associates has been a part of the Roof Depot culture for years, but it doesn’t stop there. They offer training on specific roofing skills to subcontractors and clients as well. They even take their training tools, which include a portable mockup of several roof types, on the road to train technical school teachers. Roofing Contractor was recently invited to join a team of Roof Depot pros who presented a multi-faceted seminar on roofing for members of the Trade and Industrial Educators of Georgia (see page 32).

Also, building his team at the top, Dickerson recently enrolled Heath, who was the first vice-president in the company’s history, in the Future Executives Institute (FEI), a program of the National Roofing Contractors Association (NRCA). Courses are taught at Northwestern University’s Kellogg School of Management in Chicago and are taught by Northwestern University professors, industry leaders and field experts. FEI is a three-year course on management theory and practice to develop participants’ leadership and communications skills. This is coupled with a unique roofing-industry networking opportunity as participants come from all types of roofing companies all over the country.

One major component of the Roof Depot plan for sustainable growth is to separate the Georgia branch from the corporate headquarters. Dickerson prefers to avoid the “corporate” term, in favor naming it the National Support Center (NSC). This will enable the executive leadership to focus on supporting all the branch operations as it continues building the kind of infrastructure that will be required to operate a top-ten roof contracting company.

There isn’t enough room here to outline Dickerson’s comprehensive plan for sustainable growth. It’s important to note, however, that the plan is in place with flexible goals and inflexible core values. These core values include leadership, character, integrity, and safety. Dickerson has defined these values and puts them forward to his team continuously.

Beyond building a sustainable, top-ten roof contracting business and building a new building for their NSC, Roof Depot’s stated goals include changing the lives of the entire team for the better, maintaining an excellent safety record, and having fun together. Some of these goals are easy enough to measure, and some are a bit more subjective. Asked how he defines success, Dickerson said “Success is finding happiness. Watching people succeed … finding their happiness — is finding mine.” 

See also: Roof Depot Team Lends Expertise to 2017 Trade and Industrial Educators of Georgia (TIEGA) Conference 

Sours: https://www.roofingcontractor.com/articles/92176-all-purpose-professionals-the-roof-depot

Commercial and Residential Roofing, Siding and Gutters

Roof Depot Pros

camp-lejeune-ncRoof Depot has continued to serve residential and commercial roofing needs since 1998. We have provided quality products and services to our customers through ongoing training with leading roofing manufacturers. Roof Depot approaches every project delivering quality workmanship quickly, safely, and within budget.

Our technicians receive extensive on-going training from manufacturers like James Hardie and Boral, ensuring they have the necessary skills to perform virtually every area of service needed in the repair or replacement of a wide variety of roofing systems. We have attained James Hardie Preferred, CertainTeed Quality Master and GAF Master Elite status. This recognition allows Roof Depot to offer the maximum warranty benefits available, insuring that the roofing and siding we install for you is guaranteed against all manufacturer defects.

Whether you own a residential home, multi-family dwelling, business, or commercial building Roof Depot delivers dedication and expertise to every project we do. Because of this approach, we continue to earn the loyalty and trust of our clients, employees, suppliers, and associated trade professionals.

Talk to a Roof Depot consultant today to find out how Roof Depot can help you with your next roof repair or replacement.

HISTORY

As a leader in the Commercial and Residential roofing industry since 1998, Roof Depot has grown from serving the greater Atlanta area to working in over 15 states, including the U.S. Virgin Islands in a wide variety of projects. Headquartered in Alpharetta, GA, Roof Depot has office locations in Georgia, North Carolina, Texas, and Florida. Roof Depot has the capability to handle a diverse variety of projects from single-family residences to multi-building, multi-type projects with flat, low slope, steep slope, tile, or slate systems.

New Construction Roofing

New Roof Construction

Staying on budget has never been more critical than in today’s economic climate. Roof Depot approaches every project as a priority, understanding the need to deliver quality work quickly, safely and within budget. Our bid process is streamlined to place a crew at the job site ready to work. We maintain crews big enough to complete any size job, from single family and multifamily residential to commercial/retail centers and entire military bases. In our portfolio there simply isn’t a type of project we haven’t previously managed and completed!

Homeowners & Residential Roof Installation & Replacement

Replacement Installation | Repairs | Resources | Certainteed Shingle Color Visualizer

For most individuals, a home represents the single largest investment they’ll ever make. Roof Depot approaches each home roofing contract with this in mind. As a leader in the marketplace, our experienced team of professionals brings a superior level of skill to residential installations and repairs, using only the finest shingles, artificial shakes and tiles, roof coatings and metal flashings. Roof Depot provides total roofing services as your comprehensive residential roofing professional, while maintaining competitive prices and quick turnaround. Roof Depot protects and enhances your investment.

Maintenance ProgramsDepot Shield

Roof Maintenance Program

Emergency Authorization

Do you need a new roof, but aren’t ready to commit to purchasing a full replacement? Have you recently replaced your roof but aren’t sure of the quality of installation?

Roof Depot has a solution for your peace of mind. We would like to introduce to the Roof Depot, Depot Shield Maintenance Program. Our comprehensive maintenance program provides expert analysis and craftsmanship to your existing roof by conducting a thorough rooftop inspection in order to troubleshoot any areas that are damages or worn due to age, weather, material defect, or poor installation.

ROOF DEPOT

Roof Depot, known as a quality-focused roofing contractor, is an approved applicator specializing in the installation of TPO, EPDM, SBS... Read More

CCC License # 1326209
BBB + Kudzu


GET IN TOUCH

National Support Cntr

705 Hembree Place
Roswell, GA 30076
Phone: 1-800-MyRoofer
(1-800-697-6633)

 

North Carolina

3416 Carolina Ave
Suite A
Charlotte, NC 28208
Phone: 704-525-6442

Georgia

11260 Old Roswell Road Alpharetta, GA 30009 Phone: 770-205-1321

Florida

4300 St Johns Pkwy
Sanford, FL 32771
Phone: 386-668-2390

Texas

19875 Southwest Fwy
Suite 205
Sugar Land, TX 77479
Phone: 800-697-6633

Sours: https://www.roofdepot.com/about/
  1. Short bathroom faucet
  2. Bendy building sets
  3. Stars clipart border

Career Opportunities

Roof Depot's successes are due to the work ethic and dedication of its employees. We value our team and offer a wide variety of career opportunities to those dedicated, hardworking employees who have the desire and ambition to achieve great things in their career. We regard our employees as our most valuable resource. We offer continuous on-the-job training with new and innovative programs that makes The Roof Depot, Inc. industry leaders.

The Roof Depot are Equal Opportunity Employers. We do not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, disability or any other legally protected status. Roof Depot is a drug free employer.

Roof Depot offers a wide variety of career opportunities and we are pleased that you are interested in working for our company. To find out which position may be right for you, please explore all of our company areas: Roof Depot is continuously seeking talented candidates to join their elite team!

ROOF DEPOT

Roof Depot, known as a quality-focused roofing contractor, is an approved applicator specializing in the installation of TPO, EPDM, SBS... Read More

CCC License # 1326209
BBB + Kudzu


GET IN TOUCH

National Support Cntr

705 Hembree Place
Roswell, GA 30076
Phone: 1-800-MyRoofer
(1-800-697-6633)

 

North Carolina

3416 Carolina Ave
Suite A
Charlotte, NC 28208
Phone: 704-525-6442

Georgia

11260 Old Roswell Road Alpharetta, GA 30009 Phone: 770-205-1321

Florida

4300 St Johns Pkwy
Sanford, FL 32771
Phone: 386-668-2390

Texas

19875 Southwest Fwy
Suite 205
Sugar Land, TX 77479
Phone: 800-697-6633

Sours: https://www.roofdepot.com/career-opportunities/
Standing Seam Metal Roofing Vs Corrugated Screw Down Metal Roof - Big Differences between the Two

Roof Depot: Roofing Contractors offering Installation of Commercial Replacement Roofs

Commercial Roofing

Roof Depot operates a full sheet metal department, allowing us to fabricate all types of roof related sheet metal flashings in order to complete even the most difficult commercial project.

Roof Depot is an approved applicator of most major roofing manufacturer’s products. This is essential in retaining the maximum warranty benefits available.

We specialize in installing:

  • Single-Ply Roofing Systems for commercial, industrial and apartment building projects:
    • TPO
    • EPDM
    • SBS Modified Roofing Systems
  • Modified Bituminous Roofing Systems
  • Standing Seam Metal Roofing Systems
  • Asphalt Shingles (Architectural, Three-tab, and specialty products)
  • Specialty sheet metal applications
  • Gutters
  • Siding

We are especially proud of our employees; many who have over 20 years experience in the roofing industry. Their experience and skill enables us to meet virtually every residential & commercial roofing need, from leak detection and repair to managing some of the largest roofing projects.

We offer the following Commercial Roofing Services:

We also include Specification and Roof System Design Options.

Roof Depot has earned the distinctive Master Contrator Award from DuroLast. This award recognizes that Roof Depot placed in the top 23% of DuroLast contractors. To achieve this award, Roof Depot installed and DuroLast inspected over 50,000 sq. ft., scored in the "outstanding" category on all commercial installations, and warranted five or more commercial jobs in 2018.

Sours: https://www.roofdepot.com/commercial/commercial-roof-replacement-installation/

Roof depot metal

Roof Depot: Commercial Exterior Roofing Services

Your roofing investment will maintain its warranty and have a longer life if the proper roofing accessories have been installed. Roof Depot installs an array of roofing accessories such as gutters, skylights, siding and ventilation.

Gutters
We provide an array of gutters. Our gutter solutions are typically 5″ to 6″ aluminum seamless. The Roof Depot has installed gutters on a variety of different roofing styles, from residential, commercial, tile roofing, metal roofing, flat roofing and more.
Ventilation
Proper ventilation helps to increase the lifetime of your roofing investment while lowering energy costs. Improper ventilation ages your shingle roof, while increasing heat and mold development.
Skylights
We install and replace Velux skylights, including residential skylights, solar tubes, Sun Tunnels, and commercial skylights. We also offer Velux’s new factory installed blind collection.
Siding, Soffit & Fascia
The Roof Depot works with James Hardie siding. Many home owners and commercial properties choose to install siding because of its ease to install, and maintain. It is also long-lasting and affordable. We also provide affordable solutions to repair or replace your damaged soffit and fascia.

ROOF DEPOT

Roof Depot, known as a quality-focused roofing contractor, is an approved applicator specializing in the installation of TPO, EPDM, SBS... Read More

CCC License # 1326209
BBB + Kudzu


GET IN TOUCH

National Support Cntr

705 Hembree Place
Roswell, GA 30076
Phone: 1-800-MyRoofer
(1-800-697-6633)

 

North Carolina

3416 Carolina Ave
Suite A
Charlotte, NC 28208
Phone: 704-525-6442

Georgia

11260 Old Roswell Road Alpharetta, GA 30009 Phone: 770-205-1321

Florida

4300 St Johns Pkwy
Sanford, FL 32771
Phone: 386-668-2390

Texas

19875 Southwest Fwy
Suite 205
Sugar Land, TX 77479
Phone: 800-697-6633

Sours: https://www.roofdepot.com/other-services/
Corrugated Install Video

The Roof Depot, Inc.

Roof Depot, known as one of the nation's best roofing, siding & gutter companies, is an approved applicator specializing in the installation of most commercial, industrial and multi-family products.
We have the experience, training and resources to handle all your installation and repair needs!

We Handle Any Size Roof Project!

We offer the following Services:

  • All types of RoofingDepot Shield
  • Siding Installation
  • Commercial & Residential Roof Repairs
  • Roof Maintenance: Depot Shield Online
  • Specification and Roof System Design Options

The Roof Depot is Featured in the Latest Edition of the Roofing Contractor

The Roof Depot is currently in the midst of completing the largest student housing project in the country for Disney, a project that has involved every aspect of the company for the past two years.
Depot Shield

Complex or simple, new construction or replacement, Roof Depot brings the same level of quality commitment to each and every job.

We retain exceptional installers who follow manufacturer’s specifications, thus keeping factory warranties intact.

  • Flashing , Gutters , Roofing , Skylights , Soffit and Fascia , Ventilation

    Reroofing, Tear-Offs and New Roofing

  • Skylights , Soffit and Fascia

    Sheet Metal Flashings

  • Gutters , Siding , Soffit and Fascia

    Fabrication and Installation

  • Siding , Soffit and Fascia

    Flat Roof Repairs

  • Flashing , Gutters , Roofing , Siding , Skylights

    Roof Maintenance

  • Flashing , Gutters , Roofing , Siding , Skylights , Soffit and Fascia , Ventilation

    Specification & Roof System Design

  • Gutters , Skylights , Soffit and Fascia , Ventilation

    Siding

  • Siding , Ventilation

    Gutter Services

WORK WITH US

We'll do everything we can to make your next project our best project! Top 100 Roofers

ROOF DEPOT

Roof Depot, known as a quality-focused roofing contractor, is an approved applicator specializing in the installation of TPO, EPDM, SBS... Read More

CCC License # 1326209
BBB + Kudzu


GET IN TOUCH

National Support Cntr

705 Hembree Place
Roswell, GA 30076
Phone: 1-800-MyRoofer
(1-800-697-6633)

 

North Carolina

3416 Carolina Ave
Suite A
Charlotte, NC 28208
Phone: 704-525-6442

Georgia

11260 Old Roswell Road Alpharetta, GA 30009 Phone: 770-205-1321

Florida

4300 St Johns Pkwy
Sanford, FL 32771
Phone: 386-668-2390

Texas

19875 Southwest Fwy
Suite 205
Sugar Land, TX 77479
Phone: 800-697-6633

Sours: https://www.roofdepot.com/

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