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Forever 21 Bankruptcy Signals a Shift in Consumer Tastes

Forever 21 said it would continue to operate its website and hundreds of stores in the United States, Mexico and Latin America.

Forever 21, the California retailer that helped popularize fast fashion in the United States with its bustling stores and $5 tops, said on Sunday night that it would file for bankruptcy, a sign of the eroding power of shopping malls and the shifting tastes of young consumers.

The private, family-held company capped months of speculation about its restructuring efforts by saying that it would cease operations in 40 countries, including Canada and Japan, as part of a Chapter 11 filing. It will close up to 178 stores in the United States and up to 350 over all.

Forever 21 said that it would continue to operate its website and hundreds of stores in the United States, where it is a major tenant for mall owners, as well as stores in Mexico and Latin America.

“What we’re hoping to do with this process is just to simplify things so we can get back to doing what we do best,” Linda Chang, the chain’s executive vice president, said in an interview. Ms. Chang’s parents, Do Won and Jin Sook Chang, who still run the chain, founded Forever 21 in the 1980s after immigrating to California from South Korea.

The bankruptcy is a blow to a company that prided itself on embodying the American dream, as well as a reminder of how quickly the retail landscape is transforming. Forever 21 experienced big success in the early 2000s with its troves of merchandise that imitated of-the-moment designer styles at rock-bottom prices. It joined Zara and H&M in making fast, disposable fashion widely available to American shoppers, especially young women, who were exposed to new wares seemingly every time they entered a store. But the company expanded too aggressively just as technology was beginning to upend its business.

“We went from seven countries to 47 countries within a less-than-six-year time frame and with that came a lot of complexity,” Ms. Chang said. At the same time, she said, “the retail industry is obviously changing — there has been a softening of mall traffic and sales are shifting more to online.”

Forever 21, which said e-commerce made up 16 percent of its sales, saw its revenue drop to $3.3 billion last year, down from $4.4 billion in 2016. It expects the restructured company to bring in $2.5 billion in annual sales. The company employs about 32,800 people, down from 43,000 in 2016.

Mr. Chang, the company’s chief executive, said in a 2012 interview that the chain was named Forever 21 because it targeted 20-somethings and because “old people wanted to be 21 again, and young people wanted to be 21 forever.” A large part of the company’s base is minorities, Ms. Chang said, and customer studies have suggested that 40 percent of Forever 21 shoppers are between the ages of 25 and 40. She said the company would still aim to keep merchandise below $50.

Forever 21’s bankruptcy puts a spotlight on the widening chasm between America’s lower-quality malls, which are losing customers and anchor tenants, and its top shopping centers, which continue to draw foot traffic.

In the years before and after the recession, Forever 21 opened stores at a rapid clip — they also served as the company’s main marketing vehicle — and bigger was often better. While teenage and 20-something women were the core customer base, Forever 21 believed that it could sell to the whole family. It moved into spaces vacated by bankrupt chains like Mervyn’s and Gottschalks and opened huge flagships in major cities, including a Times Square colossus in 2010 that was around 90,000 square feet and still spans four floors. (The company said it is in discussions with the landlord of that store about its future.)

The retailer, which did not pay rent on its stores in September in order to preserve capital, believes it can renegotiate many of the leases on its United States stores after the filing, said Jon Goulding, an executive at the consultancy Alvarez & Marsal who will be Forever 21’s chief restructuring officer during the proceedings. He said liquidations might begin Oct. 31 for the stores that are closing and that he anticipated the final count to be below 178.

“A number of these folks don’t want boxes back of the size we have with what’s going on in the mall space,” he said of the chain’s landlords. While the company did not have specific data available, Mr. Goulding said that underperforming stores were likely located in lower-quality malls and those that had lost other bankrupt retailers, like Sears.

Forever 21 continued to add more merchandise as it grew and did not seem to anticipate the rise of digitally-savvy competitors like Asos and Fashion Nova. It introduced F21 Red in 2014 with a plan to sell Forever 21 “basics” like $1.90 camisoles and $7.90 jeans, while Riley Rose, a beauty brand created by Linda Chang and her sister, Esther, opened in 2017. The Riley Rose stores will likely close and become part of existing Forever 21 locations, while F21 Red will continue to operate some stand-alone locations.

Ms. Chang said that the company still saw promise in areas like men’s and girls’ merchandise, but that it planned to pare down other areas like home décor, electronics and cosmetics.

Forever 21’s struggles have provoked questions around the appeal of fast fashion more broadly. The industry has faced backlash surrounding the environmental impact of quickly disposable clothes and concerns about worker safety in the wake of the Rana Plaza building collapse in Bangladesh in 2013 that killed more than 1,100 garment workers.

Younger shoppers have increasingly turned to consigned goods and brands that claim sustainability as a value, said Wendy Liebmann, chief executive of the consultancy WSL Strategic Retail.

Forever 21 “placed their bets on this notion that fast fashion was going to continue the same way it had for the last decade or so, and that they just needed to be in the right locations and create newness with some of the spinoffs they were playing around with,” Ms. Liebmann said. “The emotional and physical aesthetic of it is not something that the current shopper wants as much.”

Mark A. Cohen, the director of retail studies at Columbia Business School, said that he believed fast fashion was as popular as ever, pointing to the success of Zara, but that Forever 21 had expanded far too quickly “without regard to a reasonable outlook.”

“It’s a self-inflicted catastrophe,” he said. “This is a bonanza for the competition that Forever 21 has and it’s another death knell for the malls they’re in that have already lost a Sears, Macy’s, Penney’s, and are struggling with footsteps diminishing every day.”

When asked whether Forever 21’s challenges were from declining mall traffic or a waning interest in fast fashion, Ms. Chang said she thought it was “a little of both.”

“You hear a lot of conversations about the rental market or the resale market and things like that, so I think there are definitely shifts there that are happening,” she said. “It’s still a massive market but we do want to make sure we get ahead of things and that we’re not just staying still while the consumers are changing.”

While trying to quickly mimic designer wares for its customers, Forever 21 has been the subject of multiple copyright and trademark lawsuits over the years, including a recent complaint from the singer Ariana Grande that the company used a “look-alike model” to make it seem like she was endorsing its goods. The company said it could not comment on how ongoing litigation may be handled during its reorganization.

The information set to emerge in a bankruptcy will be of interest for the retail industry. Forever 21 has maintained a tight-knit corporate culture even as it spread across shopping malls in the United States and expanded to other countries. Mr. Chang and his wife rarely give interviews, though they nod to their faith by having “John 3:16,” a reference to the Bible verse, printed on every one of Forever 21’s bright yellow shopping bags. The elder Changs have long planned to pass the company on to their two daughters.

Ms. Chang said that she and her sister intended to keep working for the brand, but could not speak to whether they would still take it over someday.

“My parents built an amazing brand,” she said. “When you think of fast fashion, there’s really only a handful of names that come top of mind for most people, and to be in that top list is a pretty amazing feat.”

Sours: https://www.nytimes.com/2019/09/29/business/forever-21-bankruptcy.html

Forever 21 is a Los Angeles-based clothing chain. They had an informal opening Friday, April 1, 2011 and had an official grand opening April 2. This store carries both the women's and men's lines of clothing.

The mystery of who will replace Gottschalks came to an end 05/18/2010 when the Sacramento Bee reported article that Forever 21 signed a lease to move into the spot. They specialize in trendy/fashionable women's clothing. Forever 21 also has nearby outlets in Sacramento and Roseville. They were also the antagonist of the Emmy award winning documentary "Made in L.A. (2007)" The lawsuit against Forever 21 was dropped, and Forever 21 agreed to take steps to ensure that their clothing is not made in sweatshops.

This picture is of Opening Day, Line wrapped past Cost Plus, to the corner of Trader Joe's, and down Sycamore!


2011-04-02 15:18:00   Waded through the masses and shopped at Forever 21 today. This store is HUGE! While it is not the largest I've been to, it is a close second—far larger than the store in Arden Fair Mall. They have a great selection of women's clothing, as well as a small section of bras/underwear, a medium section of shoes, a medium section of women's "accessories," and a medium sized men's section (one corner of the store). The layout of the store is very "open," so it's much easier to navigate around without bumping into people (even with the mad rush of people today). There are two unisex dressing rooms, both of which had long lines today, but will likely calm down in a few weeks. Overall I think this is a great store with a wide enough selection to satisfy the majority of shoppers. :) —Morganna


2011-04-03 22:39:32   Does anyone know if this Forever21 has a plus size section? —JenniferOrnelas

  • VERY disappointed to say that they don't. For the size of the store they really should, but I guess they thought it wasn't necessary. In other large stores I've been to, they do have plus sections, but not here. —Morganna
  • Not a section, though it seemed that many styles had a pretty broad range of sizes on the rack. —Rocksanddirt
  • That's terrible! Given the huge amount of space it is disappointing that they would not have a section to highlight their new plus-size line. I guess I'll have to keep going to Solano Mall for that...or online...Boo!—ArianeMetz
  • Actually they may have a tiny one. Most of the clothes I've seen near the dressing rooms are plus sized. —MeganYourFace

2011-04-04 11:46:17   Went Sat Late Morning. Oh the joys of teenage girl children. /sarcasm. Anyway. Seemed like a well run store, the staff were obviously very busy, and some didn't seem to know exactly what was going on, but were helpful and friendly. We had to make a return (two hrs in the dressing room line was not happening) later in the afternoon, and while the policy is fair and clearly posted there was a bit of a challenge to get the computer system to accept return items. Appearently a manager needs to log in and password accept each return individually. While it might help for 'return fraud' it is a drag if you have more than one item to return. In general high marks for opening day, and while I'm not a forever21 demographic customer, I'm sure we'll be back. —RocksandDirt


2011-04-10 12:31:10   I was so lost and overwhelmed in here, but in a good way- The store kept going and going. Hooray for Fashion Sensory Overload! —jsbmeb


2011-04-17 03:30:35   Well, I stopped by yesterday and the employees were having a bit of an awkward situation. The clothes shopping was nice until I heard some giggling and shock after an employee had found soiled jeans in one of the dressing rooms. I just thought that was absurd. A brand new pair of women's jeans wasted in such a gross manner. From the sounds of it, they handled the situation, but nonetheless an awkward sounding one for all the people there at the time of the incident. :P —Weesito


2011-04-26 02:16:49   Did Forever 21 add an exterior entrance? I thought that when the store was Gottschalks it only had an indoor entrance. —MaxLucas

  • The lobby/indoor hallway thing by Starbucks is now part of Forever 21, so yes.

2011-05-24 23:12:39   I like Forever 21, and this location seems great. I like the way the store is setup (it's huge!), the prices are good, and the staff is friendly, from what I've seen. —KianaFreitas


2012-03-26 21:51:06   Not the biggest Forever 21 I've been in, but it's only smaller than the two story one at the Roseville Galleria. Like most of the Forever 21's, great prices for clothes and the only real clothing store that I can reasonably as a college student.

I can't say much about the help though. The cashier I had seemed very unfriendly and the girl at the dressing room wandered off multiple times leaving people to wait and not knowing what to do with their clothes. Another girl and I left our clothes on the counter because we didn't know where to hang them up at after trying them on.

—CoriV


2012-04-15 I can say as of today that there is definitely a plus size section at Forever 21. There's a sign up at the front and the clothes appear to be in the back end. —JenniferRutherford

Sours: https://localwiki.org/davis/Forever_21
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At Forever 21, style isn’t dictated…It’s inspired. Forever 21 is the leading fashion retailer of the latest trends and the season’s hottest styles at can’t-resist-prices. U.S. and international locations stay true to the fast-fashion destination’s iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21.
Sours: https://www.mallstmatthews.com/en/directory/forever-21-44741.html
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Yes! Enjoy free standard shipping on orders of $50 or more, or otherwise pay a flat rate of $5.95. This option takes 1-7 business days, or you can opt for express shipping, which takes 2-3 business days. This costs a flat rate of $12.95.

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Everything you need to know about FOREVER 21

Forever 21

Is there a FOREVER 21 near me?

Want to find your local F21 store? Just use this handy store locator tool to search by ZIP code or state! You’ll find directions, store opening hours and contact details, and extra information about what they’ve got in stock!

What is the FOREVER 21 returns policy?

Changed your mind about an order? You can return unworn, unused items within 30 days of the shipping date for a refund, exchange or store credit. Head to the returns portal to arrange a return by post, or head to your local store to return in person - just be aware that ‘online exclusive’ and non-F21 items will need to be returned by post.

Where can I buy a FOREVER 21 gift card?

You can buy F21 gift cards online - opt for a physical card to be sent to their home address, or an egift to be sent by email. you can choose the design and add a thoughtful message, too!

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Call FOREVER 21 customer service on 1-888-494-3837 or send an email using the online contact page!


The Forever 21 Size Guide

Nothing ruins the joy of receiving new clothes quite like ordering the wrong size. And with all the different sizing standards between brands and retailers, finding the right fit can be an exercise in frustration. Luckily, Forever 21 makes it pretty easy to find the perfect fit the first time with their comprehensive size charts and inclusive sizing.

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Sours: https://www.groupon.com/coupons/forever-21

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